Response Time Policy

Draft customer-facing response time expectations by issue priority.

1Define support channels in scope.

2Set initial response windows by priority tier.

3Use the generated policy as baseline support terms.

ChannelsP1 WindowP2 WindowP3 Window

Policy output

Support Response Time Policy
Support Channels: Email + in-app chat

P1 (critical): initial response within 15 minutes
P2 (high): initial response within 4 business hours
P3 (normal): initial response within 1 business day

Resolution times depend on complexity and third-party dependencies.

Exports for this tool