Customer Health Score

Evaluate customer health across usage, support, NPS, renewal, and expansion signals.

1Select values for each health dimension.

2Review the computed score and status.

3Use the guidance to prioritize CS outreach.

Customer NameProduct Usage FrequencySupport Tickets (last 30 days)NPS ScoreContract RenewalExpansion Potential

Health Score Card

out of 100

Healthy

Product Usage20/25

Weekly

Support Tickets25/25

NPS Score15/25

7-8 Passive

Contract Renewal15/15

>6mo

Expansion Potential6/10

Medium

Strong health signals. Focus on expansion and deepening the relationship.

Exports for this tool