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Build an NPS survey with core question, follow-ups, and scoring scale. Built for support workflows—tune inputs to your situation. First reply quality beats speed alone.
🇨🇦 Canada · CAD · 2026-03-26, 4:36:13 p.m.
Educational / planning output only — not professional tax, legal, or investment advice.
Build a complete Net Promoter Score survey with custom follow-up questions for promoters, passives, and detractors.
NPS SURVEY — OUR COMPANY ================================================== Trigger: Post-Purchase ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ QUESTION 1 (Core NPS) "On a scale of 0–10, how likely are you to recommend our product/service to a friend or colleague?" [0] [1] [2] [3] [4] [5] [6] [7] [8] [9] [10] Not at all likely Extremely likely ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ FOLLOW-UP — PROMOTERS (score 9–10) "What do you love most about us? What keeps you coming back?" [Open text field] ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ FOLLOW-UP — PASSIVES (score 7–8) "What would make you more likely to recommend us to others?" [Open text field] ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ FOLLOW-UP — DETRACTORS (score 0–6) "We're sorry to hear that. What went wrong, and how can we improve?" [Open text field] ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ CLOSING MESSAGE Thank you for your feedback! It helps us improve every day. --- NPS Formula: ((Promoters - Detractors) / Total Responses) × 100 Score ranges: Excellent >70 | Good 50–70 | Needs Work 0–50 | At Risk <0
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