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Design post-resolution CSAT surveys with rating prompts and open feedback fields. Built for support workflows—tune inputs to your situation. Link articles customers can self-serve.
🇨🇦 Canada · CAD · 2026-03-26, 4:33:55 p.m.
Educational / planning output only — not professional tax, legal, or investment advice.
Build a Customer Satisfaction (CSAT) survey with your preferred rating scale, follow-up questions, and a custom closing message.
CSAT SURVEY — OUR COMPANY ================================================== Touchpoint: Support Ticket Resolved Rating Scale: 1-5 Stars ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ QUESTION 1 (Core CSAT) "How satisfied are you with your recent support ticket resolved experience with Our Company?" ⭐ 1 ⭐⭐ 2 ⭐⭐⭐ 3 ⭐⭐⭐⭐ 4 ⭐⭐⭐⭐⭐ 5 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ QUESTION 2 (Open-Ended) "What could we have done better?" [Open text field] ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ QUESTION 3 (Open-Ended) "Was your issue fully resolved today?" [Open text field] ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ QUESTION 4 (Open-Ended) "Is there anything else you would like us to know?" [Open text field] ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ CLOSING MESSAGE Thank you for your feedback! We read every response and use it to improve. --- CSAT Score = (Satisfied responses / Total responses) × 100 Target benchmark: >85% satisfied
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