Churn Save Script

Generate a step-by-step save conversation script tailored to the customer's cancellation reason and your preferred save tactics.

1Enter the plan name and agent name.

2Select the customer's cancel reason and primary/secondary save tactics.

3Copy the complete save script with branching dialogue.

Inputs

Plan Name

Cancel Reason

Primary Save Tactic

Secondary Save Tactic (optional)

Agent Name

Save Script

CHURN SAVE SCRIPT
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Plan: [Plan Name]
Cancel Reason: Too Expensive
Agent: [Agent Name]

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STEP 1 — ACKNOWLEDGE & EMPATHIZE
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"Hi, I'm [Agent Name] from the customer success team. I saw you submitted a cancellation request for your [Plan Name] plan and I wanted to reach out personally."

I completely understand — budget is always a consideration. Before we proceed with the cancellation, I'd love to share a couple of options that might help.

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STEP 2 — SAVE ATTEMPT
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
PRIMARY SAVE TACTIC: Offer Discount
"I can offer you a [X]% discount on your [Plan Name] plan for the next [3/6] months. Would that help you stay?"
→ If yes: Process discount, confirm new rate, set reminder to follow up.
→ If no: Move to secondary tactic.



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STEP 3 — IF CUSTOMER STILL WANTS TO CANCEL
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"I completely respect your decision. I'll process your cancellation now. A few things to know:
• Your access continues until [end of billing period].
• Your data will be retained for 30 days in case you change your mind.
• You're always welcome back — we'll keep your settings on file.

Is there any final feedback you'd like to share so we can improve?"

→ Log reason in CRM.
→ Send cancellation confirmation email.
→ Flag for win-back campaign in 60 days.

Exports for this tool

CHURN SAVE SCRIPT ================================================== Plan: [Plan Name] Cancel Reason: Too Expensive Agent: [Agent Name] ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ STEP 1 — ACKNOWLEDGE & EMPATHIZE ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ "Hi, I'm [Agent Name] from the customer success team. I saw you submitted a cancellation request for your [Plan Name] plan and I wanted to reach out personally." I completely understand — budget is always a consideration. Before we proceed with the cancellation, I'd love to share a couple of options that might help. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ STEP 2 — SAVE ATTEMPT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ PRIMARY SAVE TACTIC: Offer Discount "I can offer you a [X]% discount on your [Plan Name] plan for the next [3/6] months. Would that help you stay?" → If yes: Process discount, confirm new rate, set reminder to follow up. → If no: Move to secondary tactic. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ STEP 3 — IF CUSTOMER STILL WANTS TO CANCEL ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ "I completely respect your decision. I'll process your cancellation now. A few things to know: • Your access continues until [end of billing period]. • Your data will be retained for 30 days in case you change your mind. • You're always welcome back — we'll keep your settings on file. Is there any final feedback you'd like to share so we can improve?" → Log reason in CRM. → Send cancellation confirmation email. → Flag for win-back campaign in 60 days.